Submitting Disputes

riteOnline™ allows you to create a dispute about a transaction.

To submit a dispute:

1. Log in to your account and from the More Menu, click Account Settings > Outstanding Charges and Disputes.

   The Outstanding Charges and Disputes screen displays.

   Note: If you have an Unregistered Video account, the Outstanding Charges and Disputes screen displays upon entering the details to pay your Toll Bill from the Home page.

   

2. Click a section to expand as needed.

   The open items display.

3. Select the transactions and/or toll notices you want to submit a dispute for.

4. Click Submit Dispute.

   The Submit Dispute screen displays.

   

5. Select or enter the following required information:

   • Reason

   • Comments

6. Click Submit.

   • You will receive a notification that the dispute has been received.

   • You may be required to provide supporting documentation.

   • A case is created and will be worked on by a customer service representative.

   • The transactions for which you have created the dispute will be put on a hold until the dispute is resolved.